Purchase Terms

Greenviveus® Purchase Terms

Thank you for shopping with Greenviveus®. These Purchase Terms explain the conditions that apply when you place an order through our website. By purchasing from Greenviveus®, you agree to the terms below.

1. Product Information

Greenviveus® offers skincare products designed for daily personal care, hydration, soothing, balancing, and skin comfort.

We make every effort to provide accurate product descriptions, images, ingredients, usage instructions, prices, and availability. However, product packaging, colors, textures, or labels may appear slightly different due to screen display settings, product updates, or batch variations.

Product information on this website is provided for general cosmetic and skincare purposes only. Greenviveus® products are not intended to diagnose, treat, cure, or prevent any disease.

2. Order Confirmation

After placing an order, you will receive an order confirmation email with your purchase details.

Please review your order information carefully, including:

Product name and quantity
Shipping address
Contact email
Payment details

If any information is incorrect, please contact us as soon as possible at:

📧 service@greenviveus.com

Order changes or cancellations must be requested within 12 hours of purchase. Once an order has entered processing, it may no longer be modified or canceled.

3. Pricing and Payment

All prices are displayed in the currency shown at checkout.

Greenviveus® reserves the right to update product prices, promotions, discounts, and shipping fees at any time without prior notice.

Payment must be completed at checkout before your order can be processed. By submitting payment information, you confirm that you are authorized to use the selected payment method.

4. Promotions and Discounts

Promotional offers, discount codes, bundles, and limited-time deals may be subject to specific conditions.

Discount codes must be entered at checkout and cannot usually be applied after an order has been placed.

Greenviveus® reserves the right to modify, suspend, or cancel promotions at any time.

5. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery times are provided as a reference only and may vary due to carrier delays, customs processing, holidays, weather conditions, or other logistics factors outside our control.

Greenviveus® is not responsible for delays caused by incorrect shipping information provided by the customer.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or local fees may apply depending on your country or region.

These fees are the responsibility of the customer unless otherwise stated at checkout.

Greenviveus® is not responsible for customs delays, import restrictions, or additional charges required by local authorities.

7. Order Accuracy

Customers are responsible for ensuring that all order information is accurate before completing the purchase.

This includes:

Correct name
Complete shipping address
Valid email address
Accurate product selection
Correct quantity

If a package cannot be delivered due to incorrect or incomplete information, Greenviveus® may not be able to provide a refund or replacement.

8. Product Use and Skin Sensitivity

Greenviveus® skincare products are intended for external use only.

Before using a new skincare product, we recommend performing a patch test. Discontinue use if irritation, discomfort, redness, or an allergic reaction occurs.

Avoid direct contact with eyes. If contact occurs, rinse thoroughly with water.

If you have sensitive skin, allergies, existing skin conditions, or are under medical treatment, please consult a qualified professional before use.

Individual results may vary depending on skin type, lifestyle, environment, and skincare routine.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Return & Refund Policy.

Due to hygiene and safety reasons, opened or used skincare products may not be eligible for return unless they arrive damaged, defective, or incorrect.

If you receive a damaged, defective, or wrong item, please contact us within 72 hours of delivery with clear photos of the product, packaging, and order information.

10. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact our support team as soon as possible.

To help us resolve the issue quickly, please provide:

Order number
Clear photos of the item and packaging
Description of the issue
Delivery confirmation if available

Once reviewed, we may offer a replacement, refund, or other suitable solution depending on the situation.

11. Lost Packages

If tracking confirms that your package was lost in transit, Greenviveus® will review the case and may arrange a replacement or refund where applicable.

We are not responsible for packages marked as delivered by the carrier but reported missing due to theft, incorrect address, or unsecured delivery location.

12. Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned due to customer-related reasons, additional shipping fees may apply.

Refunds for refused or unclaimed packages, if applicable, may exclude original shipping fees, customs duties, taxes, or handling costs.

13. Limitation of Liability

Greenviveus® is not responsible for indirect, incidental, or consequential losses resulting from product use, delivery delays, incorrect order information, or misuse of products.

Our responsibility is limited to the value of the product purchased, where applicable under our policies and relevant laws.

14. Contact Information

For questions about your order, payment, shipping, or product use, please contact us: